Privacy Policy

The term “we”, “us” and “our” refers to D-Byway Services Pte Ltd and term “you” and “your” refers to the Customer and /or Client.

By using our Website or providing information to us, you consent to the collection and use of your personal information. Your use of our Website constitutes your agreement to its terms and conditions.

If you do not consent to the terms and conditions of this policy, please do not access the Website or provide your personal data to D-Byway Services Pte Ltd.


Because we continue to develop our Website and take advantage of technologies to improve the services we provide, our policies will change over time. We encourage you to refer to this Privacy Policy from time to time to stay abreast of our most current privacy policy practices. Your continued access and use of our Website will constitute your acceptance of any changes or revisions to our Privacy Policy.


2.1 Personal Information Disclosed to Us

We collect personal information that you voluntarily provide to us, and we will keep a copy of such information for our records.
The type of personal information that we collect depends on the context of your interactions with us and the Website, the choices you make and the products and features you use, typically when you register on the Website, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Website or otherwise when you contact us. We may use this information to facilitate and improve your use of the Site, to communicate with you, for internal purposes and to comply with any requirements of law. This information may be disclosed to our staff and to third parties involved in the completion of your transaction, the delivery of your order or the analysis and support of your use of the Website. We do not sell and will not divulge your personal contact information to third parties other than as specified in this Privacy and Security Policy without your permission unless we are legally entitled or obliged to do so (for example, if required to do so by Court order or for the purposes of prevention of fraud or other crime).

2.2 Payment Information Disclosed to Us

We may also collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by Hitpay. You may find their privacy notice link(s) here:

2.3 Information Automatically Sent to Us

We may also collect information that is sent automatically by your web browser, computer, mobile or tablet device. This may include your IP address, the address of the web page you were visiting when you accessed our site, date and time of your visit, information about the device you are using and other information. Please check the settings of your browser and/or device if you want to know what data is automatically sent or if you wish to change your settings.


Information collected by us may be used in the following ways:

3.1 To facilitate account creation and logon process

3.2 To manage user accounts to keep them in order and create backup

3.3 To process, record, monitor and fulfil your orders and deliveries

3.4 To plan and schedule routes for deliveries

3.5 To verify and process your personal particulars and payment

3.6 To communicate with you, including to confirm and update you on the status of your orders and deliveries, and respond to your queries and requests

3.7 To improve our products and services;

3.8 To inform you of promotions, offers, surveys, events, products and services, which may be of interest to you;

3.9 To conduct marketing research, user profile and statistical analysis

3.10 To customise your online experience according to your chosen interests and preferences and enhance your current and future visits to the Website, and customer experience with us;

3.11 To reduce credit risk, detect and protect us against error, fraud and other criminal activity;

3.12 To comply with law, the requests of law enforcement and regulatory officials, or orders of court

3.13 To enforce our legal rights and remedies


We do not rent, trade or sell your personal data. Your personal information will not be disclosed to any third party, except:

4.1 Any affiliate, subsidiary or partner of D-Byway Services Pte Ltd;

4.2 Our technology, marketing and logistics service providers;

4.3 Credit card and payment processing companies;

4.4 Lawyers, auditors, professional advisors and investors of D-Byway Services Pte Ltd;

4.5 Any other agents, service providers or subcontractors acting for or on behalf of D-Byway Services Pte Ltd, to the extent required to carry out the purposes set out in Section 3, or to do anything at your request; or

4.6 Where you expressly consent to such disclosure; or

4.7 Where such disclosure is required or permitted by applicable law, status, stock exchange regulation or by-law, regulatory or governmental order or court order.

From time to time, we may collaborate with other third parties to organise joint marketing and promotional campaigns, offers or contests, and may require disclosure of your information to such third parties. For example, where a promotion or Vouchers is specially offered to customers of our third party partner, we may share your information, offer or participate in the contest, unless you consent to disclosure to our partner of your information.

Recipients of your personal data may be located outside Singapore. You agree that we may transfer your personal data to our affiliates, subsidiaries and/or other third parties located of Singapore, as long as the personal data is handled in accordance with this Policy and all applicable laws


Personal information provided by you will be retained as long as the purpose for which the information was collected continues. Thereafter, we will destroy or delete the information, or remove the means by which the information can be associated with you, unless its retention is required to satisfy legal, regulatory, accounting or other business requirements or to protect our interests. If it is not possible to delete your information due to backup archives, we will continue to securely store your information and isolate it from any further processing until deletion is possible.


We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information.

Although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment. As your Account is protected by a password for your privacy and security, we ask that you take steps to protect against unauthorised access or use of your Account. Please select and protect your password appropriately and limit access to your device and browser by signing off after you have finished accessing your Account. You are responsible for any loss, theft and compromise of your password and Account Information, and any activity on your Account that takes place through unauthorised password use.


You may be able to access, correct or update certain information by accessing your account settings through the Website. You are responsible for providing us with correct and updated information. When you update information, however, we may maintain a copy of the unrevised information in our records.

You may request deletion of your account by sending an email to customercare[at][dot]sg. Please note that some information may remain in our private records after deletion of your account. We may use any aggregated date derived from or incorporating your personal data after you deleted your account, but not in a manner that would identify you personally unless permitted by law.

If you do not wish to receive email or other communications from us, you can unsubscribe from our mailing list by using the unsubscribe facility that may be provided with such email.


Cookies are very tiny text files that are stored on your computer when you visit certain web pages that record your preferences. We use cookies to provide you with the best level of service by keeping track of your activities on our Website, remembering you when you return to our Website and using them to help us show you advertisements which are relevant to your interests. They cannot harm your computer and they do not contain any personal or private information. You must accept cookies to shop through the Website. You can erase or block cookies from your computer if you want to (your help screen or manual should tell you how to do this), but the Website may not work correctly or at all if you set your browser not to accept cookies.


The Site may contain links to third party websites. We are not responsible for the privacy practices or the content of such websites even if you access them using links from our Website. Your use of these third party websites is entirely at your own risk and we recommend that you check the Privacy and Security policy of each site you visit. When you click on a third-party link, you are taken to a third party’s site. We make no representation or warranty as to the effectiveness, quality, legitimacy or data protections of any third party site.


Should you have any additional questions about this Privacy Policy, please email to customercare[at][dot]sg.



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